Bank Muscat wins Insights Middle East Call Centre Award

In recognition of its customer-centric vision, Bank Muscat, the leading financial services provider in the Sultanate, has been announced as the regional winner for the Best Call Centre (Banking) at the prestigious Middle East Call Centre/CX Awards 2022, which was recently held in Dubai. Instituted by Insights, the leading call centre based professional services organisation in the region, the awards symbolize unmatched validation and peer-judging processes that enable winners to build and strengthen world-class call centre teams and showcase continuous, ongoing improvement.

Speaking about the outstanding achievement, Talal Abdul Hameed Al Zadjali, Deputy General Manager – Operations, Bank Muscat, said: “I would like to take this opportunity to thank Insights for this prestigious award, which endorses the bank’s customer-centric strategy and recognises our efforts to continuously improve and set new benchmarks. As a vital link between our valued customers and the bank, the bank’s Contact Centre continues to provide various services around the clock, seven days a week, with minimal waiting period. I would like to express my sincere appreciation to all the Contact Centre employees for their dedication and efforts to enhance the implementation of the bank’s customer-centric vision and the overall customer experience.” He added that the bank would strive to attract qualified and talented Omani cadre to the Contact Centre and continuously upgrade it with the technologies.