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Sam Chaney (Infinox): Omar Arnaout (Global CEO - XTB):
Infinox is the brand of choice and a well-
respected & trusted broker with traditions
and values in the Middle East
FROM RIGHT: SAM CHANEY & RAJ NAIK
Since his appointment as Global Head of sales at Infinox, Sam Chaney
became an important part of this dynamic organization which has
established itself as a key player in the global FX market. His passion to
deliver quality service is evident throughout the company which allows
him to develop new exciting opportunities, especially that INFINOX, since
its establishment, has been actively working on delivering to its cus-
tomers more tools that enable them to analyze the market with the help of
big data. Al Bayan Magazine met Mr. Chaney on the sidelines of Forex
Expo and conducted the following interview with him. Below is the Q & A.
* Can you give us an idea about your company?
- Infinox is a globally recognized FX & CFD broker, regulated since 2009. We
have a presence in over 15 countries, providing competitive trading conditions
and premium client service worldwide. Our headquarter is in London and we
have a strong presence in the Middle East, we have an operation office in
Dubai and a lot of business in Kuwait and across the GCC. We are a regulat-
ed broker and this is important because of the security of the clients’ funds.
People use us as a broker to trade on the financial market. To do that, they
have to have a score and regulated broker.
* What differentiate you from other similar companies?
- All of our teams around the world focus on the relationship with the client, so
people can feel secure and happy when dealing with someone they can trust.
Trust is a big thing; there is a lot of competition but there is not a good com-
petition. We strive to give clients excellent service, top execution, vehicle of
choice for when a client wishes to invest his money into a trading house, he
can use Infinox because of the strong regulation and the history of our brand.
Therefore, the traditions, history, security and regulation are what differentiate cess like what we have achieved in Europe and Latin America, Thus, XTB is one
us from other similar companies. Infinox is the brand of choice for lots of
clients throughout the Middle East and that is because how well regulated we
are, the wide range of products that we offer & that we are a well-respected
and trusted broker with traditions and values of wanting to have a good rela-
tionship with people across the Middle East.
* What is your insight about cryptocurrency?
- The cryptocurrency will become an investment opportunity in the years
ahead. Right now it is an inventory investment opportunity and such opportu-
nities come with higher risk. If an investment is happening with a high risk,
there is a chance of good profits but also a chance of big losses, then crypto
will be an investment of choice because there is no much knowledge and back
history around it. If one is happy to take on a risk investment, then crypto is a
good choice. As a broker, less knowledge means more risk but that does not
mean that crypto is a bad product. It just means be aware of the risks.
* What is the added value behind your participation in Forex Expo?
- We have not done any event before because of Covid-19, people were
restricted to travel so Forex Expo is a good time for brokers to contact, meet
and communicate. In addition, because of lockdown, we have been working
on new products, brands, departments, etc… to show to our clients so Forex
Expo is a perfect opportunity for that. Infinox has grown during Covid like lots
of online companies who have seen acceleration. Thus, we want to show peo-
ple how we developed, showcase our products, attract new customers, take
the brand forward and Forex Expo is a good marketing to do all this.
2021 (Ȫaƒf) ÊÉãdG øjô°ûJ - 600 O~©dG - ájOÉ°üàb’G ¿É«ÑdG
We are an established global broker
and a stock listed company
The XTB Group is an interna-
tional provider of trading and
investment products, services
and technology solutions, spe-
cialized in financial OTC market
with a particular focus on CFDs
but has also introduced the pos-
sibility of investing in real stocks
and ETF’s within its EU branches.
The Group has a strong track
record in developing and imple-
menting innovative products. It
performs on an ongoing basis
analyses and evaluates its expo-
sure to various risks inherent to
its business model and reviews
its risk management policies and
compliance regularly in order to
adequately control and manage
such risks. Al Bayan Magazine
met Omar Arnaout, Global CEO at XTB and conducted the following
interview with him.
* Can you give us an idea about your company?
- XTB was established in 2005 in Poland and that’s where our headquarter is and
since that time, we have opened branches in probably most of the biggest
European countries. We are found in the UK, Spain, Germany, Portugal and may
others. We are also a stock listed company in Poland and for a few years we
have been active in Latin America and we are one of the market leaders there.
Recently, we launched XTB Mena in Dubai and we hope to achieve similar suc-
of the largest stock exchange - listed FX & CFD brokers in the world.
We care about our clients
* What differentiate you from other similar companies?
- From the trust perspective, obviously we are an established global broker,
we have been in the market for a very long time but additionally we are a stock
listed company and not many companies in the world can say that they are
stock listed. Unlike nearly all companies in this sector, we are not just a finan-
cial company, we are also a fintech company. We employ close to 200 IT
developers, there is no month where our clients do not see a difference in our
offerings whether talking about our trading platform, mobile platform, website,
onboarding processes or new instruments, there is no month without a
change. This gives us a very strong perspective because what we perfectly
know is that nowadays irrelevant whether we are talking about finance or any
e-commerce, user experience is important and only when you have full con-
trol over your own technology, you can fight for the best possible user experi-
ence for your clients. At the end of the day, customer satisfaction is our pri-
mary goal and without our own technology, this would not have been possible.
In addition, due to the fact that we have our own platform, we are able to pro-
vide our clients with added value, in our platform whether you want to analyze
markets, watch educational video’s t or even file a complaint if you are not
happy for some reason, everything happens exactly in the same place to the
comfort of our clients. Moreover, one of the strongest points other than tech-
nology is the fact that we really care about our clients and their education. I
hope in the UAE we will also be able to establish ourselves as the main edu-
cator in the industry. If you look at our most established branches such as
Spain, Poland and UK and you enter our platform where you have access to
hundreds of hours of education not only prepared by us but by some of the
world’s most popular traders. Other than the online format, hopefully we will
come back to relative normality sooner rather than later, we will be able to
meet with our clients and organize physical seminars and meetings in our
office, we will be more than happy to invite clients.
* What will be your upcoming plans?
- We have to build our brand in the MENA region, we perfectly know that it is
not an easy process, there is a lot of competition here but we also feel confi-
dent for many of the reasons that I mentioned before. Wherever we are, we
have a strategy that we want to be one of the market leaders and this is one
of our primary goals in the Gulf. We want to expand our product offering and
enhance our platforms and since we develop technologically every single
month, there are big enhancements coming.
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